It is the responsibility of the customer to ensure the shipping address is entered correctly upon order placement. Once the order has been processed to ship, the address cannot be changed or updated. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. Orders that require to be re-shipped due to an incorrect or undeliverable address will incur a $15 re-ship fee.
Once an order has been placed, we cannot make any changes or additions to your order. We do our best to speed up processing and shipping times and there is a very small time gap to cancel your order or change the shipping address of the order. If you decide to cancel your order or change your shipping address, please e-mail us at firstname.lastname@example.org as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so.
Additionally, any order that has been processed to ship cannot be cancelled.
If your tracking information confirms that the item has been delivered to your order shipping address, but you have not received your order, please contact the carrier directly to investigate the issue.
UPS (1-800-742-5877)or USPS (1-800-ASK-USPS).
FDA and LEGAL DISCLOSURE:
* Cannabidiol (CBD) is a naturally-occurring constituent of the industrial hemp plant. We do not sell or distribute any products that are in violation of the United States Controlled Substances Act (US.CSA). Kill Cliff® does sell and distribute hemp based products.
KILL CLIFF LLC
199 ARMOUR DR NE STE D
ATLANTA, GA 30324 USA